- We will ship the products using and authorized shipping company within the US states where is legal to sell CBD related products. Every Order must be shipped in the first 24 hours after the order confirmation. Regarding the estimated delivery times will depend of the distance and freight time from our shipping company to the customer address, but in every case must be less than 5 days in the US, excluding the states where the CBD products are no permitted.
CAN I PURCHASE CBD PRODUCTS IN ANY STATE?
- No, In some states is not legal or is restricted, so unfortunately we will not sell or ship our products to Idaho, Iowa, Kansas, Nebraska, Mississippi, North Carolina, South Carolina, South Dakota, Virginia or any other state who has restriction about CBD/Hemp products.
Thank you for your purchase. Please read the following policies regarding product returns, exchanges and refunds carefully:
- Return Policy: You may return unopened products in original packaging within 15 days from the date which the order was placed, for a refund of the purchase price. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund (excluding shipping charges).
- Return Processing: In order to return a product, you must contact us by (click here) and submitting a return merchandise authorization (RMA) request. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing an RMA number. For returns on promotional items, all items included in the promotion (free gift, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount (excluding shipping charges). You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable.
- Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased, unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
- Exchange Policy: You may be able expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send the new invoice number to the customer service agent assigned to your original claim. The new order will be at your cost and once the unwanted item(s) has returned to us, we will refund you for the item(s) (excluding shipping charges). Please check with your customer service agent before placing your new order.